We all love to grab the best deals online. But what makes these deals sweeter? The answer is 'Free shipping'! Who doesn't love to have their goodies transported to them at no extra cost? We at NanJing Silkroad are thrilled to provide this facility to all our customers in the lower 48 U.S. states. Doesn't this perk suggest we value not just your money but also your experience?
Free shipping is an exclusive offer for customers residing in the 48 contiguous states. Sadly, commodities sent to Hawaii, Alaska, Puerto Rico, Guam, FPO, APO, or PO Boxes are not free due to the higher shipment charges. Orders, once placed, usually take 1-3 days to process and 5-8 business days for delivery.
We strive to deliver the best to you even when we're swamped with orders. However, do allowances for delays during national holidays, extreme weather, inventory shortages, shipping carrier delays, custom delays, and other uncontrollable scenarios. Your understanding and patience in these situations is always grate appreciated.
Yes, you can! If you want to cancel an order, reach out to us at NJsilkroad@outlook.com as soon as possible. We can issue a full refund if the product hasn't yet been shipped. However, if the delivery is in progress, cancellation won't be possible.
We're swift with our processes. Therefore, post 12 p.m. PST every day, shipping address modifications are not possible. However, our return policy allows you to return an item and have it shipped to a different address.
You'll receive a notification email with your shipment's tracking information once your order leaves our warehouse. You can easily track your package on the official logistics website, either FedEx or UPS. You're always welcome to contact us at NJsilkroad@outlook.com with your concerns about shipping.
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